About the role

As a key member of the HammondCare Leadership Team, the General Manager, Residential Care will champion the mission of HammondCare and shape HammondCare’s residential care strategy. With the number of people living with dementia is expected to double by 2050, more older people will require our specialist care. This role is pivotal in driving and shaping growth to meet this need, particularly within our residential care services.  

The role is responsible for 18 care homes supporting around 2800 residents across 13 locations in South Australia, Victoria and NSW with a workforce of 2,700+ employees, 10 direct reports and annual revenue of $224 million.  

This is permanent full-time position ideally based at St Leonards in NSW.  Candidates from other locations will be considered. 

Key responsibilities include

• Providing strategic oversight and leadership of our Residential Care services focusing on their direction, service excellence, quality of staff, operational excellence and overall performance
• Ensuring HammondCare’s Residential Care services are delivered in alignment with our mission, providing compassionate, high-quality care that meets the needs of those we serve
• Partnering with the other Care Units and specialists within HammondCare to integrate expertise and build capability to improve care especially palliative care and restorative care
• Partnering with Clinical Governance, Risk and Compliance teams in a thoughtful and measured manner, ensuring continuous quality improvement.  Overseeing the monitoring of key quality indicators to ensure services are delivered in line with regulatory requirements and HammondCare‘s philosophy of care
  

• Collaborating with the Finance team to establish budgets and financial plans that support the effective and prudent operation of our Residential Care services.  Ensuring these services consistently operate within established budgetary limits
• Collaborating with the People Team to create strategic workforce plans to attract, develop and retain top talent, ensuring the highest quality of care and service delivery
• Building a culture that models and empowers teams to work in accordance with HammondCare’s Mission, Motivation and Mission in Action
• Leading the development of new Residential Care Services by being the main point of contact for the Implementation team
• Engaging with key stakeholders across the business, such as Property & Capital Works / Design / Dementia Centre to ensure our buildings are purpose-built and specifically meet the needs of those people we serve (i.e. dementia-specific, frail aged, homelessness etc.)
• Partnering with our Technology team to identify practical ways of improving care through effective use of digital tools and lead change effectively through implementation
• Partnering with our Marketing team to manage pipelines and occupancy to optimise the consumer experience and meet HammondCare’s “Next Chapter” target metrics
• Collaborating with the HammondCare Leadership Team to leverage dementia expertise across the organisation and the sector and drive integration in line with HammondCare’s “Next Chapter” Strategy

About you

You’ve been described as an inspirational leader who has strong skills in empowering and leading large teams. You’re a forward thinker, a visionary, who is passionate about improving life for people living with dementia and cognitive impairment. You’re commercially astute and thrive in an environment dealing with a wide range of stakeholders.

More about you:

• Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action
• At least 15 year’s demonstrated experience in a similar senior leadership role responsible for managing large scale businesses ideally in the aged care sector 
• Experience with, and a passion for caring with residents living with dementia and cognitive impairment
• Proven ability to lead, inspire, manage and develop teams, while effectively collaborating with individuals with diverse personality styles

• Experience working within and managing teams in a regulated environment, ensuring compliance with relevant standards and regulations
• Experience managing budgets and financial plans to support operational success
• Strong influencing skills including the ability to negotiate effectively and resolve conflicts constructively
• Exceptional communication and interpersonal skills
• Ability to work independently and as part of a team
• Relevant tertiary level qualification from a clinical setting
• Strong dementia expertise - desirable