1300 426 666

      Getting started with care

      We’re here to guide you on your care journey and make finding the right type of care as simple as possible.

      Get Started
      Types of Care
      Costs of Care
      Our Locations
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      Discover which of our services are available in your area.

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      Residential Care

      Our care team is passionate about providing specialised and compassionate aged and dementia care, including for people with complex needs.

      Residential Care

      Our care team is passionate about providing specialised and compassionate aged and dementia care, including for people with complex needs.

      Helping you feel right at home

      Residential aged care provides people who can no longer live at home a safe place to stay with 24/7 quality care. You might be finding it difficult to manage at home, are experiencing illness, or your carer arrangements have changed. In any situation, the decision to choose a care home can feel daunting but know this: you don’t need to do it alone.

      Our care team will happily guide you through this journey, tailoring support to suit your exact situation. Because we’ve been caring for people since 1932, we recognise that no two people's needs are the same. This understanding is especially important for people living with dementia who receive specialised care from our trained team.

      So before your move into one of our homes, we’ll make sure you feel understood, and comfortable about the choices you make.

      Get in touch with us
      feel-right

      Our unique approach to care

      Residents come first at HammondCare – that’s a promise. Our small cottages are proven by independent research to support quality of life and are recommended by the Royal Commission.

      Agreement
      Relationship-based care

      Nurturing relationships is our focus. We get to know you and your family personally and listen to your story.

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      Care that’s tailored to you

      We don’t do ‘cookie-cutter’ care. Your support will be tailored to suit your needs, preferences and background.

      Living well
      Live well with dementia

      Nearly 30 years' expertise in caring for people living with dementia means you’re in safe, experienced hands.

      Cottage Respite
      Designed for independence

      Small cottages maximise autonomy and minimise disability, as endorsed by the Royal Commission.

      Family
      Standing together, always

      We actively encourage family and friends to be our care partners – and we are there to support them, too.

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      Led by Christian values

      As an independent Christian charity, compassion is central to how we care for others, regardless of faith.

      Know what to look for

      There are a few important steps and things to consider when you’re searching and applying for a residential care place. We work with you to understand your needs and ensure you and your loved ones feel at home. 

      To help you, we’ve created a video and simple checklist that makes knowing what to look for easier when it comes to finding care.

      Download checklist
      Download checklist

      Care homes designed with empathy

      Visit one of our locations and you’ll find a small set of cosy cottages, thoughtfully designed for people living with dementia. Safe, familiar spaces like ours truly feel like a place to call home and are especially helpful for people experiencing symptoms of dementia. Most importantly, our cottages set the gold standard model of care recommended by the Royal Commission.

      This way, you or your loved one can enjoy independence, a strong sense of purpose, and continue to get the most out of life.

      Our design approach
      The dining room of a HammondCare residential home

      Watch how to get started with
      residential care

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      Access residential aged care in 4 steps

      Step 1

      Check eligibility and apply

      Before you apply to us for care, start by doing an online eligibility check through My Aged Care. Following that, you can apply for funding by:

      This involves answering a few questions about your current situation and day-to-day activities. 

      What’s next? 

      If eligible, you’ll be asked to complete a free face-to-face assessment to better understand your care needs. The assessment is done by the Aged Care Assessment Team (ACAT) or the Aged Care Assessment Service (ACAS) in Victoria. 

      Step 2

      Do a face-to-face assessment

      One of the specialists from the ACAT will organise a time to visit your home to complete the assessment. You won’t have to go anywhere, nor do you have to do it alone. If you prefer, a friend or family member can join you for the assessment. 

      The ACAT assessor will speak with you about:

      • your well-being and any health concerns
      • your safety and support at home
      • how you’re managing with daily tasks. 

      An assessment outcome is provided at the end of the visit.

      Step 3

      Receive a support plan

      If you are approved, you’ll receive: 
      • a formal approval letter
      • a support plan that lists your approved care services
      • unique referral code/s (to give to your provider).
      If you aren’t approved, you’ll receive:
      • a letter explaining why and who to contact for more help
      • information about other support options.
      Step 4

      Choose your preferred home

      Now that you have approval, you can look into your options for a care home.

      We understand there is lots to think about and it’s important to feel comfortable with your decision. So when you visit us for a tour, we’ll gladly go through the services and costs then and there. Our team is always happy to help. Contact us now.

      To apply for a HammondCare home, please fill out and submit an application pack. We’ll review your application and once approved, you are all set to move in. 

      For a helpful guide on our services and the HammondCare Difference, click here.

      Feel at home, at HammondCare

      We have a range of meaningful activities and a passionate food culture that helps maintain residents’ physical, mental and emotional health. All this and more, with a personal touch.

      Cutlery
      Meals and dining

      Fresh, home-style meals made for different tastes and preferences.

      Personal Care
      Clinical care

      Experts in supporting older people including those living with dementia.

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      Pastoral care

      As a Christian charity, we welcome and respect everyone’s spirituality.

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      On-site services

      Live in comfort with hairdressing, pharmacy, podiatry, and more.

      Social support
      Social activities

      Make new friends or relax in good company, however you choose.

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      Safety and security

      Accommodation that caters for the mobility needs of older people including safe access to outdoors.

      Excellence in food and dining

      Healthy food is essential to good health and is one of life’s great joys. Our team includes a Head of Food Culture, dieticians and dementia consultants who make sure food and dining at HammondCare is always fresh, nutritious and memorable.

      Choice and engagement are also important parts of our food culture. Our care homes feature small home-like kitchens and we encourage residents to get involved in meal preparation. That’s the HammondCare Difference.

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      Find a residential care location near you

      See all locations
      Map of HammondCare residential care locations

      Contact us

      We'd love to welcome you. If you have any questions about our accommodation or services, please call us on 1800 776 112 or send a message.

         1800 776 112
      Tell Us More
      Client Details
      Care Needs


      Please be advised, a formal diagnosis of dementia is required to be considered for this site.



      ACAT Assessment Details

      You can visit below website to get more information related and organise an assessment

      My Aged Care Website

       Access Australian-Government subsidised aged care services

      Apply for an assessment

      Aged care homes


      Request referral code for ‘Residential Respite’ and/or ‘Residential Permanent’ care (e.g. 1-XXXXXXXXXXX)