Annual Report 2024
It's not just care,
it's HammondCare
Annual Report 2024
It's not just care,
it's HammondCare
Annual Report 2024
It's not just care,
it's HammondCare
Annual Report 2024
It's not just care,
it's HammondCare
Board Chair report
Our unwavering commitment to our Mission has been rewarded with a strengthening financial position after the difficult post-pandemic period.
Kok Kong Chan
Board Chair
Chief Executive Officer report
Acknowledging the achievements of a successful year, while recognising the value of the people we care for and those who care for them, provides a strong foundation for looking to the future.
Andrew Thorburn
CEO
Our work is motivated by Christian values expressed in the words and actions of Jesus Christ. '... whatever you did for one of the least of these brothers and sisters of mine, you did for me.'
Matthew 25:40
How we serve others - stories
When Bob sings he makes the whole world smile
Friendship transcends complex needs to support faith and creativity
Having a home opens doors to new experiences
Home care team a 'godsend' for Helen and Julie
The practical side of pastoral care: Patricia's story
Margaret's unstoppable joyful spirit
Embracing cultural connections in dementia care
Dean's dream journey to Bathurst
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How we serve others – stories
When Bob sings he makes the whole world smiles
Friendship transcends complex needs to support faith and creativity
Having a home opens doors to new experiences
Home care team a ‘godsend’ for Helen and Julie
The practical side of pastoral care: Patricia’s story
Travelling wherever we’re needed
Margaret’s unstoppable joyful spirit
Embracing cultural connections in dementia care
Dean's dream journey to Bathurst
FY24 in numbers
Residential Care
Our residential care homes are located across NSW, Victoria and SA. Our approach is to offer a sense of belonging and being at home, with a particular commitment to complex, dementia and palliative care.
2,797 people cared for
18 care homes
13 locations
2,712 team members
HammondCare at Home
Offered in NSW, ACT, Victoria and Queensland, our Home Care services enable clients to continue enjoying life in their homes, thanks to support from a consistent team of trained care workers.
9,796 people cared for
626,061 home care visits
39 locations
1,654 team members
The Dementia Centre
The Dementia Centre aims to improve the physical and social environment for people living with dementia, leading and partnering across the sector through research, innovation and education.
21,215 cared for
490,054 service activities
32 locations
349 team members
HammondCare Health
Our Health services include palliative care, rehabilitation, restorative care, older people’s mental health and pain management.
4,795 people cared for
14,888 positive ageing visits by allied health
4,004 community and outpatient occasions of care
4,230 people supported in rehab and palliative care
42,434 bed days
574 team members
Research
Our research projects enhance knowledge and insights into best practice care for older people with complex needs.
61 research projects
79 publications
16 education and awards
9 new grants in 2024
Social dividend
$50.7m
Our Mission makes our care unique
As a not-for-profit, Mission-led charity, the dividend derived from our careful but generous stewardship of resources goes directly to the people who need it most.
44.1%
Residential Care
44.1% of residents are financially disadvantaged
$4.5m
Residential Care
$4.5m to support financially disadvantaged residents
$16.2m
Residential Care
$16.2m savings to the health and aged care system from cottage model of care
$19.2m
Home Care
$19.2m in additional hours, extra case management and discounts on fees
$4.2m
Health
$4.2m in additional health services to patients
$0.8m
Homelessness
$0.8m additional costs caring for older people experiencing homelessness
$1.1m
Research
$1.1m towards vital ongoing dementia, health and aged care research
$3.7m
Pastoral care
$3.7m in pastoral care services for clients and team members
$1m
Volunteers
$1m investment in volunteer services
One HammondCare
We respect and value each other, our different roles, and the diversity of team members. We all share responsibility for our services and work together to reach common goals.
Sarah - Head of Food Culture
'I thrive when I am doing work which builds capacity in others and empowers them to achieve great things. Each role plays an important part, and it only works when we work together towards the common goal of our Mission.'
Joy - Dementia Centre Advisor
'Recently, a resident urgently needed her toenails cut. With her carer's support, I soaked her feet and gave a gentle foot massage. Normally, she declines personal care, but knowing she was a devout Christian, I spoke about Jesus washing the disciples' feet. This calmed her, allowing me to cut her toenails.'
Michelle - Artist Practitioner
'The strength of having an Arts Engagement team coming from a wide range of artistic backgrounds - from visual arts, music, drama and theatre including so much more - allows our team to bounce off ideas on how to better tailor programs to meet the specific needs of our clients.'
Sam - Talent Partnerships and Pipelines Coordinator
'By putting the right people in the right positions, we are able to serve the Mission of providing complex care to those who need it most. I'm always looking for ways to bring people together to support our efforts.'
Katie - Head of Design
'I’m grateful to be part of a passionate team of design and building professionals. Each member brings unique backgrounds, experiences, and skills to the table, yet we are united in our commitment to challenge the status quo and strive for innovative, world-leading built outcomes for the people we serve.'
Marion - Volunteer Coordinator
'I am incredibly fortunate to witness the inspiring ways in which our volunteers enrich the lives of residents. They do this with compassion, creativity and commitment.'
Ragheb - Quality, Safety and Risk Manager
'Our team sees daily the amazing work the care team does and the impact it has. We support by identifying areas for growth and how we can work towards continuous improvement while remaining aligned with the Mission.'
Bryan - Care Navigator
'We foster an environment where every team member prioritises the wellbeing of clients, so they feel valued and understood. Focusing on 'improving quality of life' drives us to go beyond basic care and enrich the lives of those we serve through meaningful interactions and tailored support.'
Our Mission in Action
‘We serve people with complex health or aged care needs, regardless of their circumstances.’
Read our Annual Report
Our passion to improve quality of life for people in need makes our care unique. It's why we can say: It's not just care, it's HammondCare. To learn more, view the full report.
Our Frontline
The face of care in nearly three years of pandemic is the face of our frontline, sweating behind PPE, turning up their sleeves again and again, especially when there was no one else. Alongside them are people in enabling teams who’ve swapped their desks to hold hands with residents, clients and patients, or go the extra mile in support of the care we provide.
Today, our frontline aged, dementia and healthcare teams show us what purposeful work and a life lived well look like. We need them like never before – and we need you, if you’re ready to make a difference.
