Leading our mission, serving with passion
The HammondCare leadership team combines a depth and diversity of experience and skills, serving and working together to improve quality of life for people in need. Our leadership is expressed through strategic action, as well as personal connection to the care we provide — and the team that provides it.
It’s care that brings us together
As a leadership team, we know that putting our mission first, benefiting from each other’s strengths, listening and connecting with our teams transparently and being present with our frontline teams is what will help us lead effectively and with integrity.
Andrew Thorburn
CEO
Andrew began as CEO in June 2024. His recent experience was in Impact Investing (including vocational education and aged care), assisting entrepreneurs with start-ups, and in the not-for-profit sector.
Before this he worked in banking for more than 30 years, including as CEO of Bank of New Zealand (2008-14) and CEO of National Australia Bank (2014-19).
Felicity Burns
General Manager, Health & Palliative Care
Felicity leads the Health and Palliative Care team which provides hospital, outpatient and community services across palliative care, rehabilitation, restorative care and older people’s mental health.
Joining HammondCare in 2015, she has served in a range of senior health leadership roles, building on her extensive experience as a Registered Nurse, Clinical Nurse Specialist and many other roles. A Masters of Health Management graduate from UTS, Felicity is the President of Palliative Care NSW.
Stephen Calder
General Manager, Pastoral Care
Steve joined HammondCare in 2014 as the Pastoral Care Coordinator for the Palliative Care Unit at Greenwich Hospital, Sydney. He later became Senior Pastoral Care Coordinator for HammondCare Health, joining the health leadership team. He became General Manager of Pastoral Care at HammondCare in August 2021.
Before working at HammondCare, Steve was a church pastor, having been ordained in the Sydney Diocese of the Anglican Church in 1997.
Marcela Carrasco
Acting General Manager, HammondCare at Home
Marcela has over 20 years of experience across acute care as well as community and residential aged care. The majority of her career has been focused on supporting older Australians in both profit-driven and for-purpose organisations.
As a Registered Nurse with a deep commitment to improving care for aging populations, Marcela completed an MBA in 2016, enhancing her leadership and management skills within the healthcare sector.
Michael Cooney
General Manager, Independent Living, Property & Homelessness
Michael Cooney joined HammondCare in 1999, and has held a variety of roles within the Property and Capital Works portfolio, including as General Manager. This hands-on experience, especially of residential care home development, provided a deep understanding of how to put HammondCare’s mission into action.
In early 2021, after supporting in an enabling capacity, Michael welcomed the opportunity to lead the residential care team in the middle of the COVID-19 pandemic.
Rory Crout
Chief Financial Officer
Rory leads the finance, legal, procurement, information technology teams.
Rory qualified as a Chartered Accountant after completing a Bachelor of Commerce degree. Upon leaving the auditing profession, he worked for multinational companies in senior finance roles in the pharmaceutical and facility services sectors. Rory is a volunteer at his local church.
Victoria Hayman
Chief Marketing Officer & General Manager, Consumer Experience
Victoria leads the marketing, communications and customer experience team that helps Australians explore and engage in their care journey with HammondCare.
Prior to joining the team at HammondCare, she held roles at IBM as Marketing Director for Asia Pacific and Head of Growth Strategy A/NZ. She has also worked as a Public Relations consultant and an Industrial Designer with large clients in the communications, technology, pharmaceutical and government sectors.
Mark Peacock
General Manager, Strategy, Transformation & Impact
Mark comes to HammondCare after more than 10 years working across CBA and Westpac in management roles, most recently leading the sustainable finance practice within CBA’s institutional bank.
Previously, Mark worked in microfinance in Southeast Asia, initially in Indonesia with Australian NGO Opportunity International, and later in commercial lending with ANZ Bank in Timor Leste. Mark also spent 5 years helping to build the impact investing arm of Social Ventures Australia.
Angela Raguz
General Manager, Residential Care & Dementia Centre
Angela is regarded as an Australian leader in dementia care, both in residential and in-home care.
Angela has worked in the aged care sector for 25 years and is a Registered Nurse.
Jo Reed
Chief People Officer
Jo is a seasoned, commercially focused human resource executive leader, with international experience and a proven track record in the design and delivery of leading-edge HR strategies and solutions. Jo’s career has spanned a variety of industries, including 15 years in financial services (ANZ & NAB) based in Australia, Singapore and the Philippines.
Before joining HammondCare, Jo led an HR outsourcing engagement with the Victorian Department of Premier and Cabinet for Accenture.
Angela Sacks
Chief Risk Officer
Angela leads the quality, safety and risk team, drawing on her extensive international experience and proven track record managing complex health services.
Angela is originally from the UK where she qualified as a Registered Mental Health and General Nurse. Her career there spanned significant senior operational, regulatory and risk management experiences with the UK’s National Health Service (NHS).
After moving to Australia, and before joining HammondCare, Angela held roles in operational management, and risk, quality and compliance, including leading the COVID-19 Pandemic response in a previous role.
Andrew Thorburn
CEO
Andrew began as CEO in June 2024. His recent experience was in Impact Investing (including vocational education and aged care), assisting entrepreneurs with start-ups, and in the not-for-profit sector.
Before this he worked in banking for more than 30 years, including as CEO of Bank of New Zealand (2008-14) and CEO of National Australia Bank (2014-19).
Felicity Burns
General Manager, Health & Palliative Care
Felicity leads the Health and Palliative Care team which provides hospital, outpatient and community services across palliative care, rehabilitation, restorative care and older people’s mental health.
Joining HammondCare in 2015, she has served in a range of senior health leadership roles, building on her extensive experience as a Registered Nurse, Clinical Nurse Specialist and many other roles. A Masters of Health Management graduate from UTS, Felicity is the President of Palliative Care NSW.
Stephen Calder
General Manager, Pastoral Care
Steve joined HammondCare in 2014 as the Pastoral Care Coordinator for the Palliative Care Unit at Greenwich Hospital, Sydney. He later became Senior Pastoral Care Coordinator for HammondCare Health, joining the health leadership team. He became General Manager of Pastoral Care at HammondCare in August 2021.
Before working at HammondCare, Steve was a church pastor, having been ordained in the Sydney Diocese of the Anglican Church in 1997.
Marcela Carrasco
Acting General Manager, HammondCare at Home
Marcela has over 20 years of experience across acute care as well as community and residential aged care. The majority of her career has been focused on supporting older Australians in both profit-driven and for-purpose organisations.
As a Registered Nurse with a deep commitment to improving care for aging populations, Marcela completed an MBA in 2016, enhancing her leadership and management skills within the healthcare sector.
Michael Cooney
General Manager, Independent Living, Property & Homelessness
Michael Cooney joined HammondCare in 1999, and has held a variety of roles within the Property and Capital Works portfolio, including as General Manager. This hands-on experience, especially of residential care home development, provided a deep understanding of how to put HammondCare’s mission into action.
In early 2021, after supporting in an enabling capacity, Michael welcomed the opportunity to lead the residential care team in the middle of the COVID-19 pandemic.
Rory Crout
Chief Financial Officer
Rory leads the finance, legal, procurement, information technology teams.
Rory qualified as a Chartered Accountant after completing a Bachelor of Commerce degree. Upon leaving the auditing profession, he worked for multinational companies in senior finance roles in the pharmaceutical and facility services sectors. Rory is a volunteer at his local church.
Victoria Hayman
Chief Marketing Officer & General Manager, Consumer Experience
Victoria leads the marketing, communications and customer experience team that helps Australians explore and engage in their care journey with HammondCare.
Prior to joining the team at HammondCare, she held roles at IBM as Marketing Director for Asia Pacific and Head of Growth Strategy A/NZ. She has also worked as a Public Relations consultant and an Industrial Designer with large clients in the communications, technology, pharmaceutical and government sectors.
Mark Peacock
General Manager, Strategy, Transformation & Impact
Mark comes to HammondCare after more than 10 years working across CBA and Westpac in management roles, most recently leading the sustainable finance practice within CBA’s institutional bank.
Previously, Mark worked in microfinance in Southeast Asia, initially in Indonesia with Australian NGO Opportunity International, and later in commercial lending with ANZ Bank in Timor Leste. Mark also spent 5 years helping to build the impact investing arm of Social Ventures Australia.
Angela Raguz
General Manager, Residential Care & Dementia Centre
Angela is regarded as an Australian leader in dementia care, both in residential and in-home care.
Angela has worked in the aged care sector for 25 years and is a Registered Nurse.
Jo Reed
Chief People Officer
Jo is a seasoned, commercially focused human resource executive leader, with international experience and a proven track record in the design and delivery of leading-edge HR strategies and solutions. Jo’s career has spanned a variety of industries, including 15 years in financial services (ANZ & NAB) based in Australia, Singapore and the Philippines.
Before joining HammondCare, Jo led an HR outsourcing engagement with the Victorian Department of Premier and Cabinet for Accenture.
Angela Sacks
Chief Risk Officer
Angela leads the quality, safety and risk team, drawing on her extensive international experience and proven track record managing complex health services.
Angela is originally from the UK where she qualified as a Registered Mental Health and General Nurse. Her career there spanned significant senior operational, regulatory and risk management experiences with the UK’s National Health Service (NHS).
After moving to Australia, and before joining HammondCare, Angela held roles in operational management, and risk, quality and compliance, including leading the COVID-19 Pandemic response in a previous role.